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                          愛爾蘭留學課程作業范文:愛爾蘭物流供應鏈的研究分析

                          時間:2019-02-20 12:59來源:未知 作者:anne 點擊:
                          Operations Operations 上圖顯示,E2G Logistics的業務流程為:首先按照客戶的要求取貨,大型貨物一般由快遞員親自上門取貨,然后交貨物交由包裹與倉儲部門將不同類型的貨物按自身特點進行打包,
                          Operations Operations
                          上圖顯示,E2G Logistics的業務流程為:首先按照客戶的要求取貨,大型貨物一般由快遞員親自上門取貨,然后交貨物交由包裹與倉儲部門將不同類型的貨物按自身特點進行打包,再交由操作部門按客戶要求的時效進行裝車。貨物到達處理中心后進行卸貨,將貨物分類放置,再按照到達地安排裝車。貨物到達集散地后,按照客戶要求進行配送,如客戶自取或送貨上門。在客戶收到貨物后,快遞員需與其當面清點貨物并讓客戶在簽收單上簽字。最后,客戶可到官網上對本次服務進行評價。這些反饋可以幫助公司在今后的服務中做進一步的調整。
                          The graph above shows the business process of E2G Logistics. In specific, the first step is taking delivery upon the customer requirement. Larger cargos are generally taken delivery by courier in person, and these cargos will be delivered to parcel and warehousing departments. Next, the parcel and warehousing departments will package the cargoes according to the types and characteristics of cargoes, and these cargo will be delivered to operation department. Next, the operation department will load the cargoes according to the limitation required by customer, and these cargoes will be delivered to processing center. The employees in processing center will place the cargoes with classification and arrange the loading of cargoes following the destination. When these cargoes arrival the distributing center, these cargoes will be distributed upon the customer requirement, such as, self-pickup or door to door delivery. After the customer receives the cargos, courier should check the cargoes face to face with the customer and have the customer sign the receipt. Finally, the customer can visit the official website for the evaluation of this service. These feedback can help company to make further adjustment in the future services. 
                           
                          Management
                          E2G Logistics的董事長陳華德先生畢業于都柏林大學的市場營銷專業。2005年陳德華先生創辦了E2G Logistics,這是一家最早提供中國與愛爾蘭供應鏈解決方案的華人物流公司。隨著國際進出口部經理Jessie.Lin ,倉儲與運輸部經理Nicole Lin以及市場部經理Peter Murray的加入,為E2G Logistics注入了新的血液。他們都具有豐富的專業知識和管理經驗。公司各部門之間相互協助,共同對下屬員工進行指導和監督。公司擁有和諧融洽的工作氛圍,領導經常鼓勵員工在遵循公司制度的同時,也提倡員工獨立思考和行動,以發揮出自己的潛能。公司經常會舉辦一些活動,讓管理者和員工都參與其中,從而提高團隊的凝聚力,調動員工的積極性。Mr Dehua Chen, the chairman of E2G Logistics, who was graduated with marketing major form University College Dublin. In 2005, Mr Dehua Chen started E2G Logistics, which is one of the first Chinese logistics company providing the solutions for supply chain between China and Irish. As Jessie.Lin (International import and export manager), Nicole Lin (Warehouse and transportation manager) and Peter Murray (Marketing manager) began to join in, E2G Logistics has been filled with new blood. They have rich professional knowledge and experience on management. Mutual assistance is shown between various departments, and together, they direct and supervise the subordinates. The company has a harmonious working atmosphere. In specific, leaders would not only encourage employees to follow the policies of company, but also advocate employees to independently think and act, which can help employees realize their potential. The company of E2G Logistics often organizes some activities involving both managers and employees, which can enhance the team cohesion and mobilize the enthusiasm of the employees. 
                           
                          Marketing
                          E2G Logistics并不銷售產品,而是提供一種便利的服務。該服務主要是從供應地到接收地的一個過程。E2G Logistics為客戶提供別具一格的服務項目,其中包括:
                          留學生行李托運服務
                          留學生行李免費寄存服務(兩個月內)
                          國際搬家服務
                          文件特快專遞服務
                          禮品包裹包稅郵寄服務(包含化妝品,保健品,奶粉等)
                          國際貨代服務
                          以上的有些服務都是目前的主流物流公司所不具備的。E2G Logistics可以為客戶提供更多的選擇。Product
                          E2G Logistics does not sell products, but to provide a convenient service. This serve is mainly a process from the supplier to the receiver. Specially, E2G Logistics provides customer some services with unique style. The specific services are:
                          Baggage services for international students;
                          Free Luggage storage service for international students (in two months);
                          International moving services;
                          File Speedpost service;
                          Mail service for gift parcel tax (including cosmetic, health products, milk and so on);
                          International logistics service;
                          Some of above services are not available for currently major logistic companies. E2G Logistics can provide customers with more choices. 
                           
                          Price
                          The freight of E2G Logistics is relatively cheaper than other logistics. In 2016, E2G Logistics provides the luggage service for international students, and the lowest price for this service can reach 20kg/€75. Currently, there are four E2G Logistics transportation lines from Ireland to China. In specific, the transportation lines are direct business line, bounded line of Guangzhou, express and Junk bond line. The bounded line of Guangzhou is only transporting milk. Express is divided into ordinary delivery and urgent delivery. The following table provides the prices for four transportation lines. 
                           
                          Place
                          The main target groups of E2G Logistics are Chinese students studying abroad in Ireland, Chinese workers in Ireland, and other customers need to mail the cargoes. In 2008, E2G Logistics becomes the designated distribution company for Chinese embassy in Ireland. E2G Logistics takes self-direct channel, which are divided into human services and self-services. Human services include onsite Pickup andcustomer service hotline. Self-services include order online and order WeChat. Currently, the company has five delivery trucks which are used to transports the packages from the warehouse to various distribution. 
                           
                          Promotion
                          E2G Logistics applies the different advertising methods to improve visibility, such as, distributing leaflets to all parts of Ireland, affixing posters in Chinese restaurant from town to town, regularly publishing the latest information and preferential policies of E2G Logistics in social media of Weibo, Twitter, Facebook and so on. In December 2016, in the International Students’ Day of IT Carlow, E2G Logistics promoted and spread its own business on China exhibition platform. E2G Logistics has undertaken the bonus point’s activities. These points can be redeemed at the next time consumption.E2G Logistics also carried out some online activities, and issued small gifts to participants. 
                           
                           HRM/Culture
                          There exists formal employment relationship between managers and employees in E2G Logistics. Managers of each department have more than seven years of relevant work experience. Moreover, the company is also actively seeking to the experienced managers and explore new management models. The employees of E2G Logistics not only have bachelor’s degree and special skills, but also has a proficiency in the writing and conversation skills of both Chinese and English. At present, the company does not establish the Department of Human resources management, which results in the company’s human resources management imperfect. Most employees are recruited by the manager personally, which increases the work pressure of the managers. In order to explore the talents, E2G Logistics has established the program of Logistics management trainee. The company will carry out the appropriate training for the new employees. During the training period, the company will be arranged to learn by joining in the management team. During the internship, the trainees will learn the relative knowledge of Logistics, international freight forwarding, distribution, trade and sales, and familiar with related business. 
                          The Company Philosophy of E2G Logistics is that employees are the most valuable assets. Moreover, E2G Logistics is committed to create a people-centered and harmonious working environment. Trust is the core value of corporate culture. E2G Logistics is leading by example to operate with high transparency, which can access to the trust of employees and establish a good corporate image. 
                           
                           Information System
                          At present, E2G Logistics has some independent information systems including business management system, logistics free inquiry system, distribution system and order inquiry system. 
                          The distribution system can reduce the idle time of vehicles, arrange the appropriate vehicle route, develop reasonable distribution program. Thus, the distribution system can veritably improve the vehicle utilization. E2G Logistics has set up different monitoring means for each link. For example, each deliveryman of E2G Logistics is equipped with handheld terminal, and each distributing truck is equipped with GSP system. In other words, all of these monitoring means can timely access the whole process information of express. 
                          The business management system sets up one call center. Using call center, the information exchange interaction with customers can achieve rapid and good after-sales service. Moreover, customers can evaluate and complaint each process of this services by using online customer service. 


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